About Canceling Orders
Your order will be generally shipped within one to three working days of placing it. The order cannot be cancelled once it enters the shipping process.
WHICH LOCATIONS DO YOU DELIVER TO?
On the product purchase page, if there is a corresponding shipping method showed after you choose the nation or region, that means we can offer purchase service in this area.
WHAT IS THE SHIPPING COST?
Free shipping on orders over AED 99.
WHAT ARE YOUR DELIVERY TIMES?
The delivery time is as follows:Usually within 10 working days
CAN I MODIFY MY DELIVERY ADDRESS?
1.After you place your order, you will not be able to change the shipping address;
2.If the order is not paid, you can close the order and make a new order;
3.If the order has been paid successfully, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;
4.If the order has been shipped, then any change of the shipping address is not supported;
5.Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.
WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
All Ulefone packages are perfectly sealed at the w arehouse before they are shipped to you.
Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept the parcel if you are concerned about the condition of the shipment. Instead, hand the package back to the courier.
Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, If you find that the product in the box is tampered or missing when you open the package, please ask the post office to provide official document, especially the claim request paper, take photos / unpack video and contact us.
This document was last updated on March 15. 2022
Ulefone reserve the right to update this document at any time without prior notification.